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FAQ: FAQ
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What is your TAT for DTF Transfers?Our standard TAT is 1-3 business days. Please note that a 1-business day turnaround begins 24 hours after your order is placed and your print-ready files are received, allowing us ample time to deliver the best results. Before that, it falls under "same-day" or "next-day" printing. Please be aware that Saturday and Sunday are not considered business days. Please don't email, add a note to your order, or message via Facebook Messenger to inquire if there's a chance to expedite your order. If you need to expedite - please order Rush service. If you did not opt to expedite your service, your order will be printed and shipped (or ready for pick-up) in the order it was received, typically in 1-3 business days. When Will My Order Ship/Be Ready for Pick-Up if I Didn't Opt for the Rush Service? For instance, if you place your order at 3:00 PM on Monday, the 1-business day TAT starts after 3:00 PM on Tuesday, with your order ready for shipping or pick-up before 3:00 PM on Wednesday. The 2-business day TAT will start after 3:00 PM on Wednesday, with your order ready for shipping or pick-up before 3:00 PM on Thursday. The 3-business day TAT will start after 3:00 PM on Thursday, with your order ready for shipping or pick-up before 3:00 PM on Friday. We appreciate your understanding and eagerly anticipate the opportunity to provide you with exceptional DTF transfer prints.
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What types of cups can I make in the PNW Press?Using the 12" attachment the machine comes with you can press over 20+ different kinds of drinkware with a max diameter of 11.75" such as the following: The most popular 20 oz skinny straight tumblers | 10-35 oz straight and slightly tapered tumblers | kids cups | sippy cups | baby bottles | 17/32 oz bullets | lowball | 22/30 oz fatty/wide | can coolers | slim can coolers | mason jars | 12-40 oz water bottles | 12-15 oz ceramic mugs | 10-24 oz camp mugs | 20/30 oz travelers |wine tumblers | glass tumblers/mugs/steins | 40 oz jumbo tumblers and more! ​ In addition, there are several attachments available for purchase separately to press specialty items such as latte mugs, shot glasses, 30 oz standard tumblers, and more!
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Where can I find more information about the press?We have created a plethora of resources for all learning styles to help you be successful with the press. If you haven't purchased the press, please see the listings for information including what the press will come with and warranty information. If you have already purchased and are researching materials on use, please check out the following places for more information (links are in the footer of the website): *The Facebook Group *YouTube Videos *TikTok Videos *The PNW Press tab on this site
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Why are there 3 different sites to shop from?Anna and Elena live in different states, with their own inventory. This gives you the opportunity to shop a wider variety of blanks for vinyl, sublimation, laser, and more! We also offer a variety of payment options such as Affirm, Klarna, ShopPay, Sezzle PayPal, credit/debit, and gift cards. Anna ships from Oregon and Tennessee and Elena ships from Washington! ​ Our DTF Print site is managed by Elena and has its own gang-sheet creator and policies, requiring a separate site to ensure user-friendly easy of use!
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How can I order the press?The presses are available on both Anna's and Elena's websites. We have them in stock, and ready to ship! They ship either the same or the next business day after purchase.
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What does PNW stand for?PNW stands for Pacific North West which is where Anna and Elena reside and where our little company was born!
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How can I order DTF and UV DTF Transfers?You can order it from our Print website, www.pnwprintco.com.
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